MENU LOG IN CART {{currentCart.getItemCount()}}

Delivery and Shipping

【Hong Kong Delivery

For Hong Kong local orders, customer can select self-pickup at S.F. Stores/Service Centers / S.F. Express to deliver your purchased package(s).

We offer free delivery of self-pickup at S.F. Stores / Service Centers for Hong Kong customers with spending upon of HK$400.

Spending Amount*

Delivery Fee

Delivery Time

Less than HK$400

 $30 delivery charge / S.F. (Paid by receiver upon package received)

Usually 2-3 working day(s) after confirmation of order and payment

HK$400 or above

Free delivery upon self-pick up at S.F. Stores / Service Centers

Usually 2-3 working day(s) after confirmation of order and payment




S.F. Express (Hong Kong Domestic Express)rates reference:
http://www.sf-express.com/hk/en/download/HK_Domestic_Export_Rate_EN.pdf

Reminder:

  • Final delivery charges please refer to official website of S.F. Express and will be confirmed by S.F. Express.
  • Additional service charge will be required for shipments delivered to Hong Kong’s Non-industrial / Commercial locations / Hong Kong’s Remote Area. Please refer to S.F. Express official website for details.

 

Mainland China and International Delivery

We ship to Mainland China and Overseas via S.F. Express or Hong Kong Post (by Air) .

1.S.F Express: Destinations are available to the following areas:
Macau, Taiwan, South Korea,Singapore.

Please check the delivery rate estimation from official website of S.F. Express:
http://www.sf-express.com/hk/en/dynamic_functions/price/


2. Hong Kong Post (by Air)
Delivery rate estimation from below page:

http://www.hongkongpost.hk/en/postage_calculator/index.html


Procedures of Mainland China and Overseas’ delivery fee payment:

  • After placing your order, we will inform you the exact delivery fee and the payment method. Please complete the delivery payment within 3 working days. Otherwise, the order will be cancelled and payment for purchased items is not refundable.
  • Delivery will be based on single order and same customer. Should you have any inquiry, please contact our Customer Service Department by email at sales@egihk.com.


Calculation of weight
The shipping rate of a package is determined by the actual weight or the volumetric weight (in kg), whichever is greater.
The formula used to calculate volumetric weight(in kg) is:
Length (cm) x Width (cm) x Height (cm) ÷ 6000


Reminders

  • S.F. Express does NOT take order with item that made of glass. Customers agree to absorb the risk.
  • All products will be checked carefully by our staff, and will be well packed before passing to courier. Customers agree to absorb all transportation risks once they placed the order.
  • We’re not responsible for any lost due to the submission of invalid or inaccurate personal information (such as mailing addresses, etc.) by customers.


Customers should bear the risk of International Delivery
Taxes and duties are calculated according to shipping destination. DDU (Delivery Duty Unpaid) destination defaults, the product prices displayed are exclusive of all taxes and duties. Destination countries may levy taxes on customers’ purchased goods which customers should be responsible for. We are not responsible for unpaid customs taxes, and will not provide refunds for orders sent back due to customs issues. Please check your county’s customs policies before placing your order.

 

Track& Trace

  • By choosing S.F. Express to deliver the purchased items, the tracking number will be updated to system after dispatched. Customers can use the numbers to check the delivery status.
  • By choosing Hong Kong Post (by Air) to deliver the purchased items, the tracking number will be provided depends on customer’s choice of service.